The company policy is based on five fundamental pillars:
- CUSTOMER SATISFACTION AND COMPLIANCE WITH LEGISLATIVE PROVISIONS AND ENVIRONMENTAL REGULATIONS
- EMPLOYEE INVOLVEMENT AND SATISFACTION
- MUTUAL BENEFIT RELATIONSHIPS WITH SUPPLIERS
- RELATIONSHIPS WITH THE COMMUNITY AND PERSON IN CHARGE OF THE CONTROL
- SATISFACTION OF THE PROPERTY
1. CUSTOMER SATISFACTION AND COMPLIANCE WITH LEGISLATIVE PROVISIONS AND ENVIRONMENTAL MATRORIAL REGULATIONS
The Management is aware that the relationship with the customer is of fundamental importance, therefore it proposes to:
- Identify and understand the requirements of current environmental legislation
- Identify and understand customer needs and expectations
- Ensure that company objectives and goals are consistent with customer expectations
- Transmit and implement these principles for all company employees
- Measure customer satisfaction and act accordingly
- Provide products / services that meet the contractual requirements and that comply with the standards and applicable laws
- Always guarantee flexible and rapid responses based on the opportunities offered by the market
- Manage customer relationships in order to create loyalty
2. INVOLVEMENT AND SATISFACTION OF STAFF
Management is convinced that the staff is the essence of the company and its full involvement makes a decisive contribution to achieving the objectives of the Management. Therefore it is required to:
- Understand the importance of the contribution and role within the Company
- Discuss the problems and situations relevant to the tasks
- Share freely with all knowledge and experience
- Actively seek opportunities to develop skills and knowledge
- Evaluate performance against company objectives and goals
- Contribute to continuous improvement
- Feeling proud to be an active part of the company.
3. MUTUAL BENEFIT REPORT WITH SUPPLIERS
The Management considers the interdependence relationship with suppliers to be of fundamental importance in its strategies. It aims to:
- Identify and select suppliers according to specific and objective criteria
- Establish clear and open partnerships
- Share experiences and resources with your partners
- Identify joint activities for development and improvement.
4. RELATIONSHIPS WITH THE COMMUNITY
The Management considers it important to maintain collaborative relationships with the community and with the bodies in charge of controls. To consolidate this position, the Management sets among its objectives:
- Limit the inconveniences of the neighborhood and respond promptly to reports
- Safeguard and respect the environment by using products and resources with low business impact
- Optimize the consumption of natural resources, such as electricity and diesel, favoring pollution prevention wherever possible
5. SATISFACTION OF THE PROPERTY
The fifth pillar is represented by the Management’s desire to guarantee the Company a continuous improvement in turnover. In order to achieve the objectives set, the Management activates so that:
- This policy is widespread and understood by all employees
- Its adequacy is constantly monitored and reviewed and / or modified
- Personnel have the necessary resources, are adequately trained and trained in assigned duties and enjoy the freedom to act responsibly
- The contributions made by the staff and the improvements achieved are acknowledged
- The infrastructure is adequate
- An analysis of all the processes is always carried out to identify the risks and opportunities.